Member Admissions Specialist

At Groups, the Member Admissions Specialist is at the center of a team of professionals who deliver a high quality intake experience to new members. The Member Admissions Specialist is involved in every aspect of admitting a new member into our treatment program. By providing structure for colleagues and members alike, the Member Admission Specialist allows everyone to do their part in the treatment process, efficiently and respectfully.

In this position, you are responsible for coordinating the member’s first experience at Groups and ensuring the experience is efficient, responsive and respectful at every step. To do this, you will bring together medical professionals, counselors and other colleagues who deliver care as a team.

*Remote Schedule - Mon-Friday- 8:20AM-4:20PM

Pay: $19.00-$21.00/hr

Essential Functions:
● Provide exceptional customer service and help members troubleshoot issues that
affect their treatment.
● Oversee day-to-day admission operations.
● Manage the admission of members and the virtual workflow, including
check-in/out, payment, prescriptions and drug screens; Complete an average of
15 intakes per day.
● Accurate and timely data entry/maintenance of member information in the EMR
such as address, phone number, pharmacy and insurance information.
● Coordinate with medical providers on scheduling member appointments and
addressing each member’s needs which may include appointment changes.
● Sending appointment reminders and rescheduling appointments as deemed
necessary
● Welcome all prospective members into the program and serve as the first contact
for all members.
● Ensure the accurate and timely completion of admission forms for each new
member scheduled for an intake appointment.
● Confirm insurance eligibility and sign up information at intake and when needed
Member Admission Specialist JD Created: 8.20.2020 Revised: 8.26.2022 Page | 1
for new members; provide referrals to Care Navigators for financial or insurance
assistance as deemed appropriate.
● Provide guidance to members on insurance plans and utilization requirements,
including network eligibility, co-payment, etc., connecting with Care Navigator,
Recovery Support Specialist and/or Financial Manager as needed.
● Answer general office level questions from members regarding program
concerns, pharmacy issues, and /or other personal needs of the program (if
unable to answer questions, connect the member with the appropriate point of
contact).
● Assist members in completing the urine drug screen process during intake.
● Meet with supervisor on a regular basis to assist in identifying and correcting
problem areas and or improving services.
● Comply with company policies and procedure and local, state, and federal
regulations.

Knowledge, Skills and Abilities:
● Exceptional written and verbal communication skills.
● Ability to multitask and prioritize with minimal supervision.
● Strong attention to detail and ability to manage confidential and highly sensitive
information.
● Ability to problem solve quickly and independently, as needed.
● Ability to work with a team as well as an independent contributor.
● Exceptional customer service skills and the ability to build positive relationships
with people.
● Effective time management skills
● Strong communication skills
● Ability to work evenings, as needed.
● Ability to understand and adhere to the Code of Conduct.
● Ability to respond positively to changing situations in the work setting.
● Ability to work as a team member, demonstrating maturity and objectivity.

Qualifications & Requirements:
● High school diploma or equivalent required; Bachelor’s degree (completed or
in-progress) preferred.
● Minimum 2 years of experience in an administrative role.
● Experience working in a virtual environment and using related technology;
healthcare, insurance eligibility, retail or hospitality experience preferred.
● Fluency with Excel/spreadsheets and Google Apps (Gmail and Google Docs).
● Experience with working in and maintaining an Electronic Medical Record (EMR).
● Access to reliable internet and telephone services, specifically 40M download
and 10M upload package or higher as well as a strong WiFi signal from your
remote work location.
● Must meet pre-employment requirements and maintain all applicable state and
job-related guidelines for background screening. Depending on state-specific
requirements, this may include fingerprinting, drug testing, and health screening.