Justice Involved Case Manager

Groups is looking for an organized and self-motivated Justice Involved Case Manager, who will be responsible for providing administrative support to our criminal justice stakeholders and referral partners. This role works closely with the Growth & Development Team and State Leadership to ensure that Groups is providing high quality care to some of our most vulnerable community members.

To be successful in this position you should be detail-oriented, professional, able to solve problems independently, have excellent written and verbal communication skills, have exceptional customer service skills, and demonstrate the ability to navigate and problem solve under pressure. Empathy, efficiency, and ability to balance multiple priorities are essential.

The Justice Involved Case Manager will work to maximize the communication with all criminal justice stakeholders (CJS) and ensure ease of access to treatment for residents leaving the justice system.  This team member serves as the “familiar face” that the CJS can connect with, and will be their go-to “problem solver.”

The Justice Involved Case Manager will also assist the care delivery team with project management as needed.

Outreach and Development

• Serve as a primary contact both virtually and in-person for the Department of Corrections and all criminal justice partner contacts including but not limited to the jail system, parole, and probation

• Provide outreach and connection for criminal justice residents while working in collaboration with the Recovery Support Specialists and other cross functional teams
• Engage with releasing residents and stakeholders to ensure they are supported throughout the intake and admission process
• Partner with the Growth & Development Team surrounding expansion of criminal justice partnership throughout new markets

Criminal Justice Referral Support

• Create and maintain a statewide tracker for all criminal justice system referrals to ensure they do not “fall through the cracks” and are supported throughout each stage of their recovery
• Partner with the local Regional Directors, Sr. Office Managers, and Office Managers for scheduling purposes regarding members who need in-person assistance, including technological support
• Support continuity of care for DOC referralsCommunicate directly with criminal justice referrals/members to assist with the intake process, coordination of care, and re-engagement when appropriate  
• Document all care management services in electronic health record 
• Maintain and reporting requirements of the criminal justice stakeholders
• Coordinate care with criminal justice stakeholders including DOC, probation, parole, and DCS while maintaining HIPAA regulations 
• Assist clinical team with ROI management and reporting to criminal justice partners as needed 

Project Management

• Create long and short term plans, including setting targets for milestones and adhering to deadlines
• Delegate tasks on the project to employees best positioned to complete them
• Adjust schedules and targets on projects as needed

• Bachelor’s degree
• 2-5 years experience working directly with or in the criminal justice system
• Case Management experience (preferred)
• For remote roles: access to reliable internet and telephone services, specifically download speeds over 40 Mbps and upload speeds over 10 Mbps as well as a strong WiFi signal from your remote work location.

Physical Requirements & Working Conditions

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis.